Transforming child welfare case management
Year: 2010 | Client: Department of Health and Welfare | Industry: Public sectorPROJECT
Digitising the legacy process of inspection for onsite caseworkers
ROLE
My Role: Senior Product DesignerTools: Sketch, Invision, Windows Fluent Design System
Deliverables: Wireframes, Visual Design, Prototypes
User Painpoint
DHW needed a solution that would eliminate paper dependency and provide caseworkers with an efficient, digital alternative tailored for Windows Surface devices to address
- Rising caseworker workload
- Wasted significant time and effort
- Increased the risk of data errors and inconsistencies
- Created bottlenecks in the overall workflow
Business Goals
The department’s business goals for this engagement included:
- Managing cases and delivering services more efficiently
- Streamlining administrative processes
- Meeting CCWIS standards
- Improving the department’s effectiveness through data-driven decision-making
Proposed Solution
A user-centric inspection application was designed to address these pain points. The application enables caseworkers to
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Streamline inspection workflows through real-time data entry.
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Stay organized and prioritize tasks with a dashboard-centric interface.
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Work effectively offline, ensuring no data is lost and syncing seamlessly when connectivity is restored.


Key Features
Dashboard
Displays upcoming, due, and pending inspections, helping caseworkers prioritize tasks.
Provider Summary
A detailed view of provider profiles and inspection history.Inspection Checklist
Dynamic rules-based checklists with the ability to add notes and observations.Offline Mode
Access to dashboards, provider data, and inspections without connectivity.Automatic sync when back online.
Review of Injury
Generates a signed, final summary of the inspection details.

Wins
The solution delivered:
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Significant efficiency improvement by eliminating manual data duplication.
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Reliable offline functionality for uninterrupted fieldwork.
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Reduced errors through real-time data entry.
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Increased caseworker ability to focus on child well-being and family engagement
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Optimized ongoing total cost of ownership (TCO)